If you wish to exchange or return a product, you must contact us first. The customer has the right to return the product within 14 days from the date of receipt, provided that the product is intact and unaltered. The customer bears the full shipping costs, and the product cost will be refunded to the customer within 14 business days. The customer has the right to exchange the product for another product before the shipment is dispatched. After the shipment is dispatched, the customer has the right to exchange it within 14 business days, and must bear the full shipping costs and the difference in product cost, if any. If the product is defective or does not conform to the specifications specified at the time of purchase, the customer has the right to exchange or return the product within 14 days. In this case, the customer must provide proof of the shipping costs, including the shipment number, shipping, and cost. The customer is then entitled to a full refund. Products included in discounts and offers are non-exchangeable and non-refundable, except for defective products. Products are not eligible for returns or exchanges in the following cases: – Returns are not accepted after 14 days from the date of receipt, and exchanges are not accepted after 14 days. – When the product has deteriorated from its original condition for any reason. – When used beyond the intended purpose. – Products manufactured to the customer’s specifications.
